ADMIN & AUTOMATION

Feedback & Support.

A customer-care assistant right inside Revit: ask anything, get pointed at the right tool in your plan with step-by-step guidance and open it with one click — report bugs, suggest features, paste or capture screenshots, and replies land back in your thread.

01 · THE PROBLEM

Feedback dropped into a group chat scrolls away within hours, nobody knows whether a bug was even registered, and the reporter never hears back. Screenshots live in one place, the description in another, and someone still has to ask which add-in and Revit version was involved.

0 phản hồi

Feedback disappears into the void

A group chat has no lifecycle: no status, no owner, no notification when it's fixed — users take the time to report once, then stop bothering.

5 câu hỏi lại

Missing context, endless follow-up questions

Which add-in build, which Revit, which tool, where's the screenshot — every report costs an extra round-trip just to gather enough context to start.

02 · FEATURES

What it does

The whole job in one window, without opening another application.

A

Conversation instead of a form

  • Chat like a messenger — quick picks for bug, suggestion, new tool or question
  • Paste with Ctrl+V, or hit 📸 to capture the Revit window and attach it
  • Add-in and Revit version attach themselves — nothing extra to fill in
B

A closed feedback loop

  • Each item is a conversation with a status: received, approved, shipped
  • The ZFENIX team's reply lands back in the same thread with an unread badge
  • The same conversation is available in Revit and on the web portal
  • An unread-reply badge shows right on the Feedback button in the ribbon
C

Customer-care assistant

  • The assistant knows every ZFENIX tool and points at the one that solves your job
  • Only suggests tools inside your current plan — each with an Open tool button that runs it in Revit
  • Tools from a higher plan show locked with the plans that include them, instead of leading you into a wall
  • Step-by-step guidance comes from the tool's own documentation — no invented shortcuts or menus
  • The window no longer blocks Revit — chat while you orbit the model and pick elements
TOOL INTERFACE · RUNNING IN REVIT

Operational interface and functional overview

The interface is matched to the tool window running in Revit.

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